Frequently Asked Questions

Your essential guide to VacationFrioRiver.com answers and insights

Frequently Asked Questions

What is your cancellation policy?

Our cancellation policy varies depending on the booking type. Generally, cancellations made 24-48 hours prior to check-in are eligible for a full refund. For specific details, please refer to your booking confirmation or contact our reservations team.

Do you offer airport pick-up and drop-off services?

Yes, we provide convenient airport pick-up and drop-off services for our guests. Please contact us in advance to arrange your transportation and share your flight details. Additional charges may apply.

Is breakfast included in the room rate?

Breakfast inclusion depends on the booking package selected. Some rates include a complimentary breakfast, while others may not. Please check the details during your reservation or contact us for more information.

Do you have high-speed Wi-Fi available?

Yes, we offer complimentary high-speed Wi-Fi throughout the hotel, including in all guest rooms, common areas, and meeting spaces.

Are pets allowed at your hotel?

We welcome pets at our hotel, subject to certain terms and conditions. Please inform us during your booking to ensure we can accommodate your furry friend comfortably. Additional charges may apply.